Paradisus Playa del Carmen – Riviera Maya - Paradisus by Melia All Inclusive Resort
Paradisus Playa del Carmen
All-Inclusive - Riviera Maya, Mexico
1 (888) 774 0040 or (305) 774 0040
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Welcome to Paradisus Playa del Carmen

Enjoy an unforgettable vacation with your family or partner at Paradisus Playa del Carmen. Located in the beautiful bay of Playa Del Carmen, with luxurious facilities and endless activities and entertainment for guests of all ages. Paradisus Playa del Carmen is a short 45-minute drive from Cancun International Airport and close to archeological treasures, like Tulum, Chichén Itzá and Cobá, the resort offers the best in offsite adventures for the whole family. Splash around in the water park or chill in the YHI Spa with an exclusive massage and treatment or a quiet water ritual. There is also an exquisite selection of international cuisine available in the restaurants so you can immerse yourself in a superior-quality dining experience.


Enjoy the most exciting family holiday in the fantastic rooms and suites at Paradisus Playa del Carmen. Designed to transmit luxury and peacefulness to make your stay a magnificent experience.



Activities & Entertainment

Paradisus Playa del Carmen invites you to keep active on your trip and to take advantage of our wide variety of leisure, entertainment activities, cultural programs and sports. There is sure to be something for everyone to enjoy! Adults and children alike will enjoy endless new experiences! The children will love the water park while older guests have fun with the wine tasting and cigar making. Family fun for all ages on a dream vacation in Paradisus Playa del Carmen.

  • A spectacular all-inclusive resort in Playa del Carmen, bathed by the Caribbean Sea and set in a stunning protected mangrove forest. Revel in the most exclusive luxury in the heart of this lush tropical landscape
  • Enjoy holidays on another level at The Reserve, providing personalised service, exceptional attention and special programmes for both adults and children
  • Discover exquisite cuisine for all tastes in the 22 restaurants and bars, 5 of which have won the Wine Spectator award for excellence. A variety of aromas and flavours to surprise your taste buds
  • A full programme of activities, sports, excursions and much more awaits you at Paradisus Playa del Carmen. Savour an incredible experience with your family
  • The Kids Zone is reserved for our youngest guests and is a place where they will have a great time with sports, activities, workshops and a games room with board games and video games


The little ones will have more fun than ever before in this amazing tropical-themed water park. Three incredible swimming pools, giant water buckets and five slides are available for family fun. A vacation full of fun and entertainment.

  • Pool for small children
  • Life-enriching experiences for teenagers
  • Snack stand with healthy options
  • Theme family parties
  • Special surprises for youngsters


With such a wide range of activities for children, you can enjoy some time for yourself while the little ones are having a great time. They will enjoy fun adventures, activities, theme parties and life-enriching experiences that they will remember for the rest of their lives. Endless fun awaits them at Paradisus Playa del Carmen, a resort designed for the whole family.

  • Nursery service for children from 12 months to 4 years of age, open from 9am to 10pm
  • Kids Zone for children between ages 5 and 12, open from 9am to 10pm
  • Learn a different craft every day: Create your own piñata, masks and kites
  • Games on the beach and in the pool, treasure hunts, mini-Olympics, Indian camp, among many others (available depending on the season)
  • Younger guests can also enjoy Mini Life-Enriching Experiences: cookie, pizza and cocktail workshops. A walk through the mangrove forest
  • Great choice of theme parties: Piñata Party, Pirate Party, Kids Pool Party and Talent Night (available depending on the season)
  • Special programme for teenagers: inflatable water equipment, beach volleyball, snorkelling, kayaking and many more activities (available depending on the season)
  • Game Room with video games: PlayStation, Nintendo Wii and Xbox 360
  • 24-hour babysitting service (*)

(*) With surcharge


Save some time for these incredible activities for adults: enjoy tasting sessions for savouring fine wines or learning more about tequila, develop your culinary skills in sushi classes, feel like a true Mexican learning how to make the best guacamole or dance until you drop in our pool parties with a live DJ and a choice of tropical cocktails.

  • Discover how to make authentic Cuban cigars
  • We will explain how to prepare all the cocktails on our drinks menu
  • Massage classes to enjoy with your partner
  • We will teach you how to prepare beautiful flower arrangements and fruit designs
  • Evening shows
  • Extensive and varied evening shows and musical tribute acts. Live bands. Enjoy Mexican folklore with mariachis, traditional dances and Mayan shows
  • If you have access to our Royal Service area, you can enjoy exclusive shows and activities
  • Water sports: snorkelling, jet skiing, kayaking... (*)
  • Nearby golf course (*)
  • Shopping in "La Quinta Avenida" (*)
  • Day trips to Mayan ruins such as Tulum and Chichen Itza (*)

(*) With surcharge

Family Concierge

Family Concierge at the Paradisus La Esmeralda provides a luxury playground for both adults and children alike. A place designed to ensure parents can choose whether they wish to relax or have fun, safe in the knowledge that the kids are enjoying a vacation they will never forget. Exclusive services and private areas designed especially for families.

The lucky families that get to stay at the Family Concierge at the Paradisus La Esmeralda enjoy an extensive choice of amenities and services, from just hanging out at the supervised Kids Zone and jungle gym to taking part in life-enriching activities as a family. Enjoy an unforgettable vacation with a stay in one of our luxurious Family Concierge rooms. Specially designed to offer superior comfort and greater privacy, our Family Concierge rooms are the perfect setting for the ultimate unique family vacation experience.


The family-friendly Paradisus La Esmeralda offers a selection of private areas reserved for guests staying in our Family Concierge suites. Parents can relax and enjoy their rest while the kids enjoy non-stop entertainment and make themselves a bunch of new friends. Or enjoy some of our exclusive and private Family Concierge facilities together with all the family. The best time for family time at the Family Concierge at Paradisus La Esmeralda.

  • Access to the Family Concierge private heated pool for all the family with a swim-up bar and Bali beds
  • Private beach area with a beach concierge service for everything you might need
  • Elegant multi-level Family Concierge lounge with air conditioning and sensory harmony for private check-in and check-out, library, Wi-Fi, daily continental breakfast buffet, all-day coffee and drinks, international press and drinks and aperitifs in the afternoon
  • Luxurious Family Suites with a select range of extra services and facilities specially designed for families
  • Access to the restaurant Olio exclusively for guests staying at Family Concierge.
  • Access to the YHI Spa water ritual facilities
  • Exclusive massage area for Family Concierge guests (*)
  • Private Family Concierge fitness facilities
  • Private Family Concierge meeting room (*)

(*) With surcharge


Family Concierge provides luxury amenities and superior personalized service, many of them especially designed to thrill the kids and ensure family memories that will last for the rest of your lives. From a personal Family Concierge butler to take care of you at all times to a wide variety of services designed to ensure comfort and make you feel at home. Comfort and luxury at the Paradisus La Esmeralda.

  • Assignment of your own personal Family Concierge butler on arrival to attend to all your needs during your stay
  • Complimentary cell phone during the stay so you can stay in touch with your Family Concierge
  • Majestic check-in and check-out coordinated by your butler
  • Packing and unpacking by your butler if desired
  • Preferential bookings for the themed restaurants, YHI spa and activities
  • Life-enriching activities organized for all the family to enjoy together
  •  “Bathtime Fun” whirlpool set-up.
  • Special turndown service for the kids with milk and cookies.
  • Personalized mini-bar stocked with drinks and snacks for children
  • Paradisus welcome beach kit for children
  • PS2™, XBox 360™ or Wii™ available in the Suite on request
  • Aromatherapy menu for children
  • Kids and Teens activity menu
  • Special amenities for children in the Suites including kid-sized bathrobe and mini-slippers in the closet
  • Kid’s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellent and towel

(*) With surcharge


  • Personal tour of the resort to help you settle in
  • Room spa: preparation of your whirlpool bathtub with aromatherapy (*)
  • Ironing of up to two garments per day per room (not including delicate items)
  • Shoeshine service whenever you need it
  • Laundry collection and delivery
  • Preferential reservations in the à la carte restaurants, YHI Spa and sports and entertainment facilities
  • Preferential reservations in YHI Spa
  • Preferential reservations for tennis court and other activities
  • Personalized minibar in the room with products for adults and kids
  • Postal delivery
  • Personalized wake-up calls
  • Service to sterilize bottles on request

(*) With surcharge


  • Private heated pool for family fun
  • Pool concierge service to bring you whatever you need
  • Fresh fruit and fruit juice service to keep you refreshed
  • Aromatic cold towels and water spray to keep you cool
  • Sunglass cleaning service
  • Newspapers, magazines and books
  • Have fun with the kids with a choice of board games and playing cards